Branch Administrator

Durban

NovaMarine, a division of Sturrock Grindrod Maritime, is looking to secure the permanent services of a Branch Administrator at its Durban branch. All suitably qualified and experienced candidates are invited to apply.

The Branch Administrator will play a critical role in supporting the daily operations of the branch, ensuring compliance with industry regulations, maintaining accurate records, and delivering exceptional customer service.

JOB DESCRIPTION

Duties and responsibilities

– Manage all administrative functions of the branch, including office supplies, filing systems, and communications
– Handle incoming calls, emails, and customer enquiries professionally and promptly
– Schedule service appointments and coordinate with technicians and service teams
– Process customer orders, service requests, and quotations on the CRM system
– Maintain customer records, contracts, and certification documentation
– Follow up with clients regarding service updates, product deliveries, and invoicing queries
– Completion of customs and clearing instructions
– Follow up on outstanding quotations and annual service requirements
– Completing quotations and tender documents
– Ensure accurate documentation is maintained for marine safety inspections, service reports, and regulatory compliance (SAMSA / BV / SABS)
– Maintain up-to-date certifications for safety equipment and personnel
– Monitor and track expiry dates for safety equipment and notify customers accordingly
– Assist in tracking inventory including life rafts, immersion suits, fire extinguishers, and life raft spares
– Coordinate shipping, receiving, and handling of stock equipment
– Liaise with Cape Town stores to always ensure stock availability
– Assist in processing quotes, sales orders and invoices
– Reconcile petty cash and support end-of-month financial reporting for the branch

MINIMUM REQUIREMENTS

Qualifications

– Grade 12 (minimum)
– Administration / business related diploma or certificate

Experience

– At least 5 years administration experience
– Proficient in Microsoft Office Suite
– CRM system experience
– Knowledge of the marine safety and services industry would be advantageous

Skills, competencies and attributes

– Strong organisational and time-management skills
– Excellent communication and customer service skills
– Ability to interact with managers, customers and technical teams
– Ability to make and action decisions in an effective manner
– Strong attention to exacting detail
– Valid Driver’s Licence is preferable
– Able to travel occasionally if required

CLOSING DATE: 28 NOVEMBER 2025.

Applicants to send their CV’s to the HR Department, recruitment@sturrockgrindrod.com.

State the name of the position as a reference on your application.

Due consideration will be given to the company’s equity targets.

Please note that the position has been opened to internal and external candidates.