Customer Service Agent
Cape Town
NovaMarine, a division of Sturrock Grindrod Maritime, is looking to secure the permanent services of a Client Service Agent. All suitably qualified and experienced candidates are invited to apply.
JOB DESCRIPTION
Duties and responsibilities
- Ensure open communication between company and customer.
- Liaise with clients regarding queries or other job related enquiries.
- Distribution of enquiries to various departments.
- Liaise with technical and sales departments to ensure accurate quoting.
- Timeous and accurate quotations and invoicing.
- Liaising and maintaining open communication with manufacturers where required.
- Liaising with suppliers to ensure co-ordination of all external work is conducted in a timeous manner.
- Quotation follow-ups.
- Upon confirmation, proceed with work scheduling and team mobilisation.
- Arranging travel requirements for service technicians in Africa.
- Ensure jobs are controlled and coordinated within budget.
- Arrange subsistence, communication and insurance for travelling technicians.
- Check certificates and time sheets after engineers return.
- Ensure all front-end information is accurate and complete.
- Responsible for remaining informed of the latest pricing policies.
- Ensure all job info and costs are captured accurately throughout the job costing process.
- Maintain live records on the CRM system.
- Maintain manufacturers’ certification records.
- Ensure proper paperwork is submitted to the accounts department.
- Ensure accounts are opened for all new clients.
- Gather information for technicians.
- Respond to clients queries and enquiries after hours when required.
- Maintenance of existing customer relationships.
MINIMUM REQUIREMENTS
Education
- Grade 12 (minimum).
Experience
- At least 3 years administration experience.
- CRM system experience.
- Technical knowledge of the marine safety and services industry would be advantageous.
Skills and competencies
- Creative and enthusiastic.
- Strong communication skills at all levels, both written and oral.
- Good negotiation skills.
- Project management skills.
- Fully PC literate with a sound understanding of Microsoft Office tools.
- Client liaison training and / or experience advantageous.
- Ability to interact with managers, customers and sales executives.
- Ability to make and action decisions in an effective manner.
- Well organised with an attention to exacting detail.
Application date closes Tuesday, 26 November 2024.
Applicants to send their CV’s to the HR Department, recruitment@sturrockgrindrod.com.
State the name of the position as a reference on your application.
Due consideration will be given to the company’s equity targets.
Please note that the position has been opened to internal and external candidates.