Customer Service Agent

Cape Town

NovaMarine, a division of Sturrock Grindrod Maritime, is looking to secure the permanent services of a Client Service Agent. All suitably qualified and experienced candidates are invited to apply.

JOB DESCRIPTION

Duties and responsibilities

  • Ensure open communication between company and customer.
  • Liaise with clients regarding queries or other job related enquiries.
  • Distribution of enquiries to various departments.
  • Liaise with technical and sales departments to ensure accurate quoting.
  • Timeous and accurate quotations and invoicing.
  • Liaising and maintaining open communication with manufacturers where required.
  • Liaising with suppliers to ensure co-ordination of all external work is conducted in a timeous manner.
  • Quotation follow-ups.
  • Upon confirmation, proceed with work scheduling and team mobilisation.
  • Arranging travel requirements for service technicians in Africa.
  • Ensure jobs are controlled and coordinated within budget.
  • Arrange subsistence, communication and insurance for travelling technicians.
  • Check certificates and time sheets after engineers return.
  • Ensure all front-end information is accurate and complete.
  • Responsible for remaining informed of the latest pricing policies.
  • Ensure all job info and costs are captured accurately throughout the job costing process.
  • Maintain live records on the CRM system.
  • Maintain manufacturers’ certification records.
  • Ensure proper paperwork is submitted to the accounts department.
  • Ensure accounts are opened for all new clients.
  • Gather information for technicians.
  • Respond to clients queries and enquiries after hours when required.
  • Maintenance of existing customer relationships.

MINIMUM REQUIREMENTS

Education

  • Grade 12 (minimum).

Experience

  • At least 3 years administration experience.
  • CRM system experience.
  • Technical knowledge of the marine safety and services industry would be advantageous.

Skills and competencies

  • Creative and enthusiastic.
  • Strong communication skills at all levels, both written and oral.
  • Good negotiation skills.
  • Project management skills.
  • Fully PC literate with a sound understanding of Microsoft Office tools.
  • Client liaison training and / or experience advantageous.
  • Ability to interact with managers, customers and sales executives.
  • Ability to make and action decisions in an effective manner.
  • Well organised with an attention to exacting detail.

Application date closes Tuesday, 26 November 2024.

Applicants to send their CV’s to the HR Department, recruitment@sturrockgrindrod.com.

State the name of the position as a reference on your application.

Due consideration will be given to the company’s equity targets.
Please note that the position has been opened to internal and external candidates.